Get this course (€199.00)

Service Integration

SIAM Foundation (SA253R)


Description
At the SIAM Foundation training you will learn best practices for integrating the services of multiple service providers into end-to-end customer services.

During the training we discuss the benefits, challenges and risks of the implementation of Service Integration and Management. We discuss the various delivery models, roles and responsibilities, implementation steps and best practices for, among other things, governance, contracts, processes, measurement, tools and culture.
Content
  • Welcome
  • Welcome
  • Preparation Guide
  • SIAM Foundation Body of Knowledge (Digital Book)
  • SIAM Foundation Process Guides (Digital Book)
  • Case Study
  • Glossary
  • SIAM INTRODUCTION
  • SIAM Introduction (Presentation)
  • SIAM Introduction (Reader)
  • SIAM Introduction (Video)
  • Assignment 1
  • Test 1
  • SIAM Roadmap
  • SIAM Roadmap (Presentation)
  • SIAM Roadmap (Reader)
  • Assignment 2
  • Test 2
  • SIAM Structures
  • SIAM Structures (Presentation)
  • SIAM Structures (Reader)
  • Assignment 3
  • Test 3
  • SIAM & Other Practices
  • SIAM & Other Practices (Presentation)
  • SIAM Other Practices (Reader)
  • Assignment 4
  • Test 4
  • SIAM Roles & Responsibilities
  • SIAM Roles & Responsibilities (Presentation)
  • SIAM Roles Responsibilities (Reader)
  • Assignment 5
  • Test 5
  • SIAM Practices
  • SIAM Practices (Presentation)
  • SIAM Practices (Reader)
  • Assignment 6
  • Test 6
  • SIAM Cultural Considerations
  • SIAM Cultural Considerations (Presentation)
  • SIAM Cultural Considerations (Reader)
  • Test 7
  • SIAM Challenges & Risks
  • SIAM Challenges & Risks (Presentation)
  • SIAM Challenges Risks (Reader)
  • Assignment 8
  • Test 8
  • SIAM Processes
  • SIAM Processes (Presentation)
  • SIAM Processes (Reader)
  • Assignment 9
  • Test 9
  • Sample Exam
  • Sample Exam (PDF)
  • Sample Exam (Online)
  • Additional Resources
  • Service Landscape Horizon College
  • Service Landscape Gemeente Groningen L0
  • Service Landscape Gemeente Groningen L1
  • White Papers
  • White Paper - Who is the King of SIAM
  • White Paper - An Introduction to Service Integration and Management
  • White Paper - An example ITIL based model for effective Service Integra[...]
  • White Paper - Hoe Service Integration Automation and Management _SIAM_[...]
  • Closure
  • Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
Back