Service Integration

SIAM Professional (SA254R)


Description
During this SIAM Professional training course you will learn how to analyse, design, implement, monitor and improve service integration capabilities in you own organisation.
Content
  • Welcome
  • Student Preparation Guide
  • SIAM Foundation Theory Recap
  • SIAM Foundation Presentation Recap sample
  • SIAM Foundation Body of Knowledge
  • SIAM Foundation Process Guides
  • SIAM Foundation Recap Test
  • SIAM Professional Pre-Course Prep
  • Presentation Welcome
  • SIAM Professional Body of Knowledge
  • SIAM Professional Mind Maps
  • SIAM Professional Case Study
  • What are your course objectives?
  • Pre-Course Assignment
  • Session 1
  • Presentation Session 1 JSS
  • Assignment Session 1
  • Test Session 1
  • Session 2
  • Presentation Session 2 JSS
  • Assignment Session 2
  • Test Session 2
  • Session 3
  • Presentation Session 3 JSS
  • Assignment Session 3
  • Test Session 3
  • Session 4
  • Presentation Session 4 JSS
  • Assignment Session 4
  • Test Session 4
  • Session 5
  • Presentation Session 5 JSS
  • Assignment Session 5
  • Test Session 5
  • Session 6
  • Presentation Session 6 JSS
  • Assignment Session 6
  • Test Session 6
  • Sample Exam
  • Exam Specification Guide
  • Sample Exam
  • Sample Exam
  • Additional
  • Service Landscape Horizon College
  • Service Landscape Gemeente Groningen L0
  • Service Landscape Gemeente Groningen L1
  • Current Practices Assessment
  • Maturity Assessment Questions
  • Progress Overview ESP Tranche 1 & 2
  • SIAM Onboarding Processflow
  • Incident Management Performance Dashboard
  • MSI KPI Examples
  • MSI Overview of Maturity Phases
  • Example UC Chapter Engagement Governance
  • Closure
  • Glossary
  • Survey
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: Forever