Continuous Improvement

Lean IT Foundation (SA410R)


Description
At the Lean IT Foundation training you learn best practices for customer focus, value stream analysis, flow, pull and continuous improvement.

During the training we cover the importance of customer value, the processes that deliver this value and how to improve it, the way to manage performance, the required attitude and behavior and mindset for continuous improvement.
Content
  • Welcome
  • Welcome
  • Preparation Guide
  • Module 1
  • Introduction
  • Module 2
  • Customer
  • Module 3
  • Process
  • Module 4
  • Performance
  • Module 5
  • Organisation
  • Module 6
  • Behaviour
  • Module 7
  • Kaizen
  • Sample Exams
  • Sample Exam
  • Additional Resources
  • Handbook.pdf
  • Closure
  • Survey
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever